Newview (Shenzhen) M.I.C.E Service Co., Ltd. is the sole hotel accommodation service provider designated by the IBC 2017. Tel.: 86-755-82157318 E-mail: [email protected] Service hours: Monday through Friday 09:00 to 18:00 Beijing Time (UTC +8) Rates provided on the IBC 2017 website are based on the rates prevailing at this time, and are subject to changes from time to time. Before you booking is confirmed, the quoted rate is still subject to changes. Once a booking has been confirmed, we will not change the rate quoted unless you amend your booking. Rooms may be limited at the time of the Congress, so it is strongly recommended that you book your hotel before 31 May 2017. Ⅰ. Successful Reservation Upon receipt of your payment, the system shall automatically send the《2017IBC Hotel Reservation Confirmation Letter》 to all participants by email. Please print the letter and bring it with you as it shall be the only proof of your reservation when you check into our hotel. II. Changes, Departure date extension and Cancellation policy 1. Cancellations made before June 15th, 2017 are subject to a charge equal to the first night’s rate plus a 4% service fee. Cancellations made after June 16th, 2017 shall be subject to the status of the hotel, and the 4% service fee for online payment will not be refunded. Please inform us if you have to cancel your hotel reservation. Cancellation will be made for you once we have received your cancellation request. 2. Changes and renewal of the reservation can be accommodated according to the hotel policies and room availability. A request needs to be sent to our company, and a confirmation email will be sent to you before changes or renewal of the reservation can be made. III. Invoice 1. Invoice can be provided by Newview (Shenzhen) M.I.C.E Service Co., Ltd upon request. Please provide us with the invoice title to facilitate the processing of the invoice. You will be receiving an email from our company confirming this, and the invoice will be issued when you check out at the hotel. 2. If an invoice issued by the hotel is requested, please contact us at [email protected]. With an email confirmation of your request by Newview (Shenzhen) M.I.C.E Service Co., you are able to pick up the invoice when you check out at the hotel. 3. A receipt will be provided by Newview (Shenzhen) M.I.C.E Service Co., Ltd. IV. Hotel check-in / check-out 1. Check-in time: 15:00 pm on the expected arrival date Early check-in (09:00 am-15:00 pm) shall be subject to room availability at the time of arrival. If you wish to check in between 0:00 am and 09:00 am, It is recommended that you book one extra night in advance and indicate your arrival time on the Hotel Reservation Form, so the room will be ready when you arrive at the hotel. 2. Check-out time: 12:00 pm on the expected departure date. An extra charge (half day's room rate) will be applied if you wish to check out between 12:00 pm and 18:00 pm, or a full day's room rate will be charged if you check out after 18:00 pm. Please kindly be informed that guests will be asked to leave a deposit at the hotel reception and will be held responsible for all charges incurred by them during their stay at the hotel.